Automotive Service Advisor

Liberty Ford Brunswick; Brunswick (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay starting at $50,000

Four Medical Plan Options

Health Savings Accounts

Dental & Vision

Employee Assistance Program

Traditional and Roth 401(k)

401(k) Employer Match

Education Reimbursement Plan

Paid Time Off - 40 hours after 90 days

7 Paid Holidays

Referral Program

Employer Paid Life Insurance

Short-Term and Long-Term Disability

Voluntary Term and Universal Life

Supplemental Insurance Options

Discounts on New & Used Vehicles

Discounts on Service & Parts

Job summary

Liberty Ford Brunswick is seeking an Automotive Service Advisor to greet customers, capture vehicle information, and communicate maintenance needs. You will prepare cost estimates for labor and parts, monitor repair progress, and keep customers informed throughout the day.

The role emphasizes customer service, accuracy, and teamwork within a Ford dealership environment. A long-term career with growth opportunities is encouraged across a supportive team.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year in a service department is preferred.
• Strong communication and computer skills are needed.
• Ability to lift up to 50 pounds and work on your feet.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time and monitor progress.
• Update customers frequently on vehicle status.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Computer skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

Liberty Ford of Brunswick is looking for an Automotive Service Advisor to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Compensation and Benefits:

• Competitive Pay starting at $50,000
• Four Medical Plan Options
• Health Savings Accounts
• Dental & Vision
• Employee Assistance Program
• Traditional and Roth 401(k)
• 100% Vested 401(k) Employer Match
• Education Reimbursement Plan
• Paid Time Off - 40 hours awarded after 90 days
• 7 Paid Holidays
• Referral Program
• Employer Paid Life Insurance
• Short-Term and Long-Term Disability
• Voluntary Term and Universal Life Insurance
• Supplemental Insurance Options
• Discounts on New & Used Vehicles
• Discounts on Service & Parts

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

About Us:

At Liberty Ford Brunswick, we're proud to be a trusted part of the Brunswick community, delivering exceptional customer service and building lasting relationships every day. As part of our family-owned dealership group, we foster a supportive, team-oriented culture where employees are valued, encouraged to grow, and given opportunities to build rewarding careers. If you're looking for a workplace that values integrity, teamwork, and your professional development, we'd love to have you join the Liberty Ford Brunswick team.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.