Customer Service Representative

Caliber; Colorado Springs (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Overtime eligibility

Paid vacation

Holidays

Career growth

Job summary

Caliber Collision is hiring a Customer Service Representative at their Colorado Springs service center. The role focuses on greeting customers, delivering exceptional service, and coordinating with rental car partners to ensure smooth, ONE-STOP service while understanding insurance requirements and billing procedures.

Applicants should have at least 1 year of customer-facing experience and strong communication skills. Benefits and weekly pay are highlighted for this position.

Qualifications

• 1+ years of experience in a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems including Microsoft Office.
• Ability to manage competing priorities in a fast-paced environment.
• Provide personable, friendly customer service and collaborate with team.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor workload and recommend load level adjustments.
• Coordinate Rental Car/Tow companies to offer one-stop service.
• Know insurance partner requirements for authorizations, billing, and load levels.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Multitasking

Collaboration

Tools

Microsoft Office

Job description

Service Center

Colorado Springs

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

• Starting at $18 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Begin accruing day 1
• Career growth opportunities - We promote from within!
• A career for life - You'll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

Caliber Collision has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.