Fashion IT Desktop Support Technician (On-Site)

Topson Downs of California, LLC; California; On-site; USD 55,000 - 75,000; Full time

Job summary

Topson Downs of California, LLC is seeking a Desktop Technician to provide hands-on IT support across design, production, operations, sales, logistics, and offices. You will troubleshoot Windows and macOS, install software, configure user profiles, and keep desktop systems running reliably in a fast-paced apparel environment.

Responsibilities include setting up devices, managing user accounts in Active Directory and Microsoft 365, maintaining asset inventory, and supporting ERP/PLM/CRM/WMS apps.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field (Bachelor’s preferred).
• 2–4 years of experience in desktop support, help desk, or IT technician role.
• Experience in the fashion, apparel, retail, or manufacturing industry is a plus.
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory.
• Familiarity with ERP, PLM, CRM, or WMS systems commonly used in apparel businesses (e.g., NetSuite, BlueCherry, Centric PLM).
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and problem-solving abilities.
• Strong customer service orientation and communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational and documentation skills.
• Ability to lift and move IT equipment (up to 40 lbs.) and work across multiple locations.
• Knowledge of IT asset management and ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Bi-lingual in Spanish is preferred.
• Understanding on how to support AI Applications.

Responsibilities

• Provide first- and second-level desktop support for desktops, laptops, mobile devices, and peripherals.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues for Windows and macOS environments.
• Install, configure, and maintain operating systems, applications, and user profiles.
• Respond to IT support tickets in a timely and professional manner, ensuring minimal downtime for end users.
• Set up and deploy new workstations, laptops, and mobile devices for employees.
• Manage user accounts, permissions, and access within Active Directory, Microsoft 365, and other systems.
• Ensure employees have appropriate access to shared drives, network resources, and business systems.
• Provide onboarding and offboarding support for new hires and terminations.
• Maintain an accurate inventory of IT assets, including computers, monitors, and peripherals.
• Perform regular system maintenance, updates, and security patches.
• Coordinate with vendors for hardware warranty claims or replacements.
• Maintain local area networks (LAN), Wi-Fi, and VPN connections for office and remote employees.
• Document support requests, resolutions, and recurring issues in the IT ticketing system.
• Create and maintain user guides, FAQs, and training resources to promote self-service and efficiency.
• Identify opportunities to improve IT support processes and end-user satisfaction.
• Work closely with IT Infrastructure, Systems, and Applications teams to support IT operations.

Job description

Topson Downs of California, LLC is seeking a Desktop Technician to provide hands-on IT support across design, production, operations, sales, logistics, and offices. You will troubleshoot Windows and macOS, install software, configure user profiles, and keep desktop systems running reliably in a fast-paced apparel environment.

Responsibilities include setting up devices, managing user accounts in Active Directory and Microsoft 365, maintaining asset inventory, and supporting ERP/PLM/CRM/WMS apps.