Fashion Floor Manager — Lead Team & Customer Experience

COS; New York (NY); Vor Ort; USD 40.000 - 45.000; Vollzeit

Benefits dieser Stelle

Staff discount

Incentive program

401(k)

Health Savings Account

Life & Disability protection

Employee Assistance Program

Pet Insurance

Zusammenfassung

COS is seeking a Floor Manager in New York to lead a fashion-forward store, delivering exceptional customer experiences and driving results on the shop floor. You will energize a team with clarity, embody brand standards, and inspire a welcoming, high-performing environment.

You’ll oversee daily operations, analyse sales with the Store Manager, recruit and onboard talent, and act as a brand ambassador. This full-time role includes a 40-hour week and a competitive benefits package, including

Qualifikationen

• Good knowledge of store operations and standards from retail experience, preferably fashion.
• Customer-focused approach with ability to lead by example.
• Clear communication and willingness to develop professionally.
• Ability to adapt to changing priorities and deliver great service.
• Understanding of basic KPIs to drive performance.

Aufgaben

• Deliver high-level customer service with styling advice and product knowledge.
• Analyze sales data with the Store Manager to maximize department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Support recruitment, onboarding, and training for new team members.
• Identify talent and contribute to development plans for the team.
• Oversee daily store operations ensuring efficiency and brand compliance.
• Act as a brand ambassador delivering the best customer experience.
• Step in as Store Manager when needed to maintain leadership continuity.

Kenntnisse

Store operations

Retail experience

Fashion industry

Customer focus

Communication

Jobbeschreibung

COS is seeking a Floor Manager in New York to lead a fashion-forward store, delivering exceptional customer experiences and driving results on the shop floor. You will energize a team with clarity, embody brand standards, and inspire a welcoming, high-performing environment.

You’ll oversee daily operations, analyse sales with the Store Manager, recruit and onboard talent, and act as a brand ambassador. This full-time role includes a 40-hour week and a competitive benefits package, including