Fashion Floor Manager - Lead, Inspire & Drive Sales

BoF Careers; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

HIP incentive program

Dental & Vision plans

401(k)

Paid time off including birthday

Health Savings Account

Life & Disability protection

Employee Assistance Program

Commuter benefits

Job summary

H&M Group in New York is seeking a Floor Manager to lead a passionate team and create an outstanding customer experience on the shop floor. You will set the tone for a welcoming, high‑performing store environment that reflects the brand.

You will analyse sales data, coach Sales Advisors, support recruitment and onboarding, and step in as Store Manager when needed. This is a full‑time, 40‑hour role with a comprehensive US benefits package.

Qualifications

• Retail experience in fashion environment preferred.
• Strong customer service orientation.
• Passion for products and ability to share enthusiasm with customers.
• Open to feedback and personal/professional development.
• Clear, confident communication; provide direction and feedback.
• Adaptable to changing priorities and schedules.
• Willing to work evenings, weekends and holidays.
• Understanding of retail KPIs and performance drivers.

Responsibilities

• Deliver high level of customer service with styling advice and store experience.
• Analyze sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment and onboarding of new team members.
• Identify and nurture future talent and development plans.
• Oversee daily store operations and align with brand standards.
• Act as brand ambassador delivering the best possible customer experience.
• Step into Store Manager role when required to ensure leadership continuity.

Skills

Customer-focused

Product passion

Eager to learn

Excellent communication

Adaptability

Flexible hours

Analytical thinking

Job description

H&M Group in New York is seeking a Floor Manager to lead a passionate team and create an outstanding customer experience on the shop floor. You will set the tone for a welcoming, high‑performing store environment that reflects the brand.

You will analyse sales data, coach Sales Advisors, support recruitment and onboarding, and step in as Store Manager when needed. This is a full‑time, 40‑hour role with a comprehensive US benefits package.