Floor Manager New York

COS; New York (NY); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program (Incentive)

401(k)

Paid Time Off

Health Savings Account (HSA)

Life & Disability protection

Employee Assistance program

Pet Insurance

Job summary

COS in New York is seeking a Floor Manager to lead a team of Sales Advisors and elevate the customer experience on the shop floor. You will blend strong product knowledge with energetic leadership to inspire the team, drive sales, and uphold brand standards in a fast-paced environment.

The role emphasizes recruitment, onboarding, coaching, and the daily execution of store operations while maintaining exceptional service and presentation.

Qualifications

• Store operations knowledge from retail experience, preferably fashion.
• Customer-focused leadership, prioritizing customer needs to deliver great service.
• Product passion and enthusiasm for sharing it with customers.
• Eager to learn, open to feedback and development opportunities.
• Excellent communication, clear direction and constructive feedback.
• Adaptability and flexibility to changing priorities and requests.
• Analytical thinking with understanding of key retail KPIs.

Responsibilities

• Deliver a high level of customer service through styling advice, product knowledge and engaging store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently meet service and presentation standards.
• Support recruitment and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans for progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into Store Manager role when required, ensuring continuity in leadership and performance.

Skills

Store operations knowledge

Customer service leadership

People leadership

Recruitment & onboarding

Communication & feedback

Analytical thinking (KPIs)

Job description

As aFloor Manager,you’rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.With a passionate and dedicated team by your side, youwilllead with energy and purpose—setting the tone for a store environmentthat’snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with theStoreManagerto maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identifyand nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role ofStoreManager whenrequired, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.
• Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.
• Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is aFull-Timeposition with a contract of 40hours a week.

Compensation:$29.00-$33.00

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here .

In addition to this, US-based colleagues also receive:

• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

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