Floor Leader - Luxury Fashion & Customer Experience

BoF Careers; East Rutherford (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Staff discount 25%

H&M Incentive Program (HIP)

Dental & Vision Plans

401(k)

Paid Time Off (including birthday)

Health Savings Account (HSA)

Life & Disability protection

Employee Assistance Program (EAP)

Commuter Benefits

Pet Insurance

Job summary

H&M Group in New Jersey is seeking a Floor Manager to lead customer-focused service on the shop floor. You will guide a styling-driven team, manage daily operations, and ensure adherence to brand standards while driving sales and operational excellence.

The role requires strong communication, people leadership, and a passion for fashion. Flexible hours, including evenings and weekends, are expected as part of this full-time position.

Qualifications

• Excellent customer service with styling guidance and product knowledge.
• Ability to analyze sales data to improve department performance.
• Lead and motivate a team to meet service and presentation standards.
• Support recruitment, onboarding and staff development.
• Identify future talent and contribute to training plans.
• Oversee daily store operations and ensure brand standards.
• Act as a brand ambassador delivering exceptional store experiences.
• Possess flexibility to step in as Store Manager when needed.

Responsibilities

• Deliver high-level customer service with styling advice and product knowledge.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify and nurture future talent; contribute to development plans.
• Oversee daily store operations; ensure efficiency and brand alignment.
• Act as a store ambassador delivering memorable customer experiences.
• Step into Store Manager role when required to maintain leadership continuity.

Skills

Customer service

Team leadership

Analytical thinking

Adaptability

Communication

Job description

H&M Group in New Jersey is seeking a Floor Manager to lead customer-focused service on the shop floor. You will guide a styling-driven team, manage daily operations, and ensure adherence to brand standards while driving sales and operational excellence.

The role requires strong communication, people leadership, and a passion for fashion. Flexible hours, including evenings and weekends, are expected as part of this full-time position.