Fashion Floor Manager - Lead Team & Elevate Experience

COS; Atlanta (GA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Employee discount 25% across COS / H&M

HIP incentive program

401(k)

Paid time off

Health Savings Account

Life & Disability protection

Employee Assistance program

Pet Insurance

Job summary

COS in Atlanta is seeking a Floor Manager to lead a passionate team and drive exceptional customer experiences. You will channel energy and purpose to set a welcoming store environment while delivering operational excellence that brings the COS brand to life on the shop floor.

You will guide styling, product knowledge, and team performance, with a focus on recruitment, onboarding, and ongoing staff development to ensure a consistent, memorable customer journey.

Qualifications

• Experience in fashion retail preferred.
• Strong product knowledge and ability to share that passion with customers.
• Excellent communication and ability to give clear direction and feedback.

Responsibilities

• Deliver high level customer service with expert styling advice and engaging store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment efforts and ensure onboarding and training for new team members.
• Identify and nurture future talent and contribute to development plans.
• Oversee daily store operations ensuring efficiency and brand standards.
• Act as a brand ambassador delivering the best possible experience for every customer.
• Step into Store Manager role when required to ensure continuity in leadership.

Skills

Leadership

Customer service

Store operations

Team motivation

Recruiting & onboarding

Training & development

Analytical KPIs

Job description

COS in Atlanta is seeking a Floor Manager to lead a passionate team and drive exceptional customer experiences. You will channel energy and purpose to set a welcoming store environment while delivering operational excellence that brings the COS brand to life on the shop floor.

You will guide styling, product knowledge, and team performance, with a focus on recruitment, onboarding, and ongoing staff development to ensure a consistent, memorable customer journey.