Farm Tech Customer Success Specialist (Remote)

AltaML Inc.; United States; Remoto; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-first role

Flexible work environment

Competitive compensation and benefits

ESOP

Descrizione del lavoro

Brilliant Harvest is seeking a Customer Success Representative to join our growing team, bridging advanced technology and the agricultural sector. You’ll work closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You’ll be tech-savvy and excel at turning software into simple tools for non-technical users, with experience in farm equipment dealerships or agriculture software.

Competenze

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support.
• Strong communicator with clear, approachable presentation skills.
• Organized and proactive with a track record of helping customers succeed.
• Tech-savvy and capable of translating software into simple tools for non-technical users.

Mansioni

• Serve as a go-to resource for dealer and farmer users, ensuring they are supported, trained, and seeing value.
• Help users adopt and expand dealerships’ use of our platform to become a core part of operations.
• Create release notes, tutorials, and training content to drive product utilization.
• Deliver product demos and onboarding sessions in person and online.
• Gather field feedback to inform product improvements and capture bugs.
• Collaborate with Product and Sales to ensure retention and growth within key accounts.
• Track usage metrics and build strategies to drive deeper engagement.

Conoscenze

Farm equipment dealership

Agriculture software company

Ag-tech sales/support

Descrizione del lavoro

Brilliant Harvest is seeking a Customer Success Representative to join our growing team, bridging advanced technology and the agricultural sector. You’ll work closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You’ll be tech-savvy and excel at turning software into simple tools for non-technical users, with experience in farm equipment dealerships or agriculture software.