Head of Customer Success & Grower Concierge (Remote)

FarmRaise Inc.; Oregon; Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Equity

Health, dental and vision coverage

401(k)

Remote-work stipend

Flexible paid time off

Job summary

FarmRaise is hiring a senior customer success leader who will own the partner journey from contract through renewal and expand our Grower Concierge service as its own business line. You will build and manage a seasonal team, set strategy, and maintain executive relationships with enterprise accounts.

You will drive templates, playbooks and escalation paths to ensure scalable, profitable delivery while turning partner feedback into product input. Remote with US-wide travel as needed.

Qualifications

• 7+ years in customer success, implementation or account management with 3+ years leading teams.
• Entrepreneurial track record: built something from scratch and owned results.
• Comfort with ambiguity; make strong calls with incomplete information.
• Experience managing hourly or seasonal teams and training them on complex, rules-heavy work.
• Executive presence with enterprise customers; comfortable being the face of the company.
• Fluency with operating metrics and cost of delivering a service.
• Experience using automation or AI to scale a service team.

Responsibilities

• Own the partner journey from sales handoff through implementation, adoption and renewal.
• Launch and grow Grower Concierge as a standalone business line: hire, train and manage a seasonal team.
• Lead and develop implementation, partner success and concierge staff; define hand-offs.
• Create a repeatable operating system with templates and playbooks for new launches.
• Define and report partner health, grower outcomes, and cost to serve.
• Maintain executive relationships and be the senior day-to-day partner for enterprise accounts.
• Turn partner and grower feedback into input for product and engineering.

Skills

Customer success leadership

Entrepreneurial track record

Ambiguity tolerance

Hourly/seasonal teams mgmt

Executive presence

Operating metrics

Automation/AI scaling

Job description

FarmRaise is hiring a senior customer success leader who will own the partner journey from contract through renewal and expand our Grower Concierge service as its own business line. You will build and manage a seasonal team, set strategy, and maintain executive relationships with enterprise accounts.

You will drive templates, playbooks and escalation paths to ensure scalable, profitable delivery while turning partner feedback into product input. Remote with US-wide travel as needed.