Customer Success Manager (Spanish Speaking)

Orchard; California; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity compensation

Comprehensive Health, Vision, and Dental insurance

Flexible working hours

Job summary

Orchard is seeking a Customer Success Manager (Spanish Speaking) to help improve farm profitability using AI technology. This role involves engaging with customers, ensuring technology implementation, and providing training on our systems.

The ideal candidate is fluent in English and Spanish, has a background in agriculture, and possesses strong communication skills. Join us at Orchard to make a real impact in the future of farming.

Qualifications

• Fluent/native-level English and Spanish.
• Prior experience in agriculture and agtech.
• Ability to explain technology topics to customers.

Responsibilities

• Engage with customers daily and solve problems.
• Ensure seamless integration of technology with new customers.
• Refine customer training procedures for easy learning.

Skills

Customer-centric communication skills

Resilient problem-solving

Organizational abilities

Agriculture-specific experience

Tools

HubSpot

Salesforce

Job description

Overview

Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst. We are securing America’s food supply by building the AI farmer that automates our nation’s farms. We have raised over $25M in pursuit of our mission to help growers farm more profitably and sustainably than ever before.

At Orchard Robotics, we build AI-powered camera systems that collect the most valuable data for fruit & nut farmers, telling them everything about what is growing on their millions of trees, vines, and plants across thousands of acres of farmland. Our state-of-the-art AI analyzes billions of fruits across a farm. We provide accurate yield estimates, fruit counts, size projections, fruit color & growth rate data, disease detection, inventories, bloom maps, canopy vigor, and more. This data lives in our cloud platform, FruitScope OS, developed from the ground up to help farmers manage their crops with precision. We are growing fast with an industry-leading product used by some of the largest growers in the nation.

The Role

As a Customer Success Manager (Spanish Speaking) at Orchard Robotics, you will leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You will ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable and sustainable than ever before.

This dynamic role is best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments. We are looking for someone who loves working with customers, is quick to identify problems, and finds great solutions. You will need to be organized and proactive to ensure our customers have a stellar experience as we scale our technology across hundreds of farms. We can’t promise predictable days, but we guarantee excitement, growth, and a real impact on building the future of farming.

About The Role

• As an early employee, you'll receive equity compensation
• Hybrid role with time spent working from home and frequent travel to customer farms (primarily throughout Mexico, Latin America, California, and Washington)
• Comprehensive Health, Vision, and Dental insurance, with 100% of the premium covered
• We move fast, and this sometimes means staying late or working weekends
• Close-knit and highly driven team; you'll report to the Director of Customer Success and work with the CEO and the entire team
• We are motivated by the impact we’re making—every new system deployed reduces food waste and feeds more people
• You will take on a pioneering role in the customer success function of a fast-growing startup with real impact on American agriculture

What You’ll Do

• Own our customer support—engage with customers daily, listen to issues, and solve problems
• Own new farm onboarding, deployment, and implementation, ensuring seamless integration of our technology with new customers
• Execute and refine our customer training procedures so customers can learn our technology easily
• Develop strong relationships with our internal sales team, service partners, and field operations teams
• Host regular check-ins to ensure continued customer success and proactively identify issues to provide feedback to our engineering team

What Makes You a Good Fit

• Fluent/native-level English and Spanish with agriculture-specific experience and terminology
• Outstanding, customer-centric communication skills
• Prior experience in agriculture and agtech with understanding of how farmers operate
• Resilient, innovative problem-solver who delivers results under ambiguous challenges
• Exceptional organizational abilities and ability to manage multiple priorities in a fast-paced environment
• Ability to explain technology topics from our engineering team to customers
• Willingness to travel (up to a third of your time, across Mexico, Latin America, California, and Washington)
• Experience with ERP systems and CRMs (HubSpot, Salesforce)
• Ability to coordinate across stakeholders in large, enterprise organizations

If you’re looking to help make a positive impact in the world by building the future of farming, come join us!