Customer Success Specialist

VEGA Monitoramento Agro; Missouri; In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Vega Farm is seeking a Customer Success Specialist to support U.S. customers and drive measurable outcomes using our platform. In this individual contributor role, you will lead onboarding, adoption, and ongoing engagement, combining technical know-how with a consultative approach.

You will collaborate with Product, Engineering, and Commercial teams in Brazil to resolve challenges and identify growth opportunities. Location: U.S.

Competenze

• Experience in customer-facing tech roles such as Customer Success, TAM, implementation, or solution consulting.
• Proven SaaS onboarding and ongoing engagement experience.
• Technical fluency to discuss APIs, integrations, data workflows.
• Strong analytical, problem-solving, project coordination, and relationship skills.
• Ability to explain technical concepts clearly and link platform to business value.
• Professional English and ability to work autonomously with distributed teams.

Mansioni

• Manage customer relationships and execute success plans aligned with objectives.
• Coordinate onboarding and implementation: configuration, data validation, integrations, training.
• Monitor health and usage; address adoption barriers and retention risks.
• Translate workflows into actionable recommendations for Product and Engineering.
• Investigate platform issues and coordinate resolution with technical teams.
• Conduct product demos, training sessions, and business reviews.
• Identify expansion opportunities and support renewals with Commercial team.
• Gather feedback to improve the platform and customer journey.

Conoscenze

Customer Success

Technical Account Mgmt

SaaS onboarding

APIs & Integrations

Data workflows

Problem solving

Relationship management

Analytical thinking

English fluency

Descrizione del lavoro

Vega Farm is looking for a Customer Success Specialist with a strong technology background to support strategic U.S. customers and help them achieve measurable results through our platform.

In this individual contributor role, you will guide onboarding, adoption, and ongoing engagement, combining technical expertise with a consultative approach. You will collaborate with Product, Engineering, and Commercial teams in Brazil to resolve challenges, improve the customer experience, and identify growth opportunities.

Key Responsibilities

• Manage customer relationships and execute success plans aligned with business objectives.
• Coordinate onboarding and implementation activities, including configuration, data validation, integrations, and user training.
• Monitor customer health and platform usage, proactively addressing adoption barriers and retention risks.
• Translate customer workflows and requirements into actionable recommendations for Product and Engineering.
• Investigate platform issues, coordinate resolution with technical teams, and keep customers informed.
• Conduct product demonstrations, training sessions, and business reviews.
• Identify expansion opportunities and support renewal discussions alongside the Commercial team.
• Gather customer feedback to improve the platform and customer journey.

Required Qualifications

• Experience in Customer Success, Technical Account Management, Implementation, Solution Consulting, or similar customer-facing technology roles.
• Proven experience supporting SaaS or software customers through onboarding, adoption, and ongoing engagement.
• Technical fluency to discuss APIs, integrations, data workflows, and software implementation.
• Strong analytical, problem-solving, project coordination, and relationship management skills.
• Ability to explain technical concepts clearly and connect platform capabilities to business value.
• Professional English fluency and the ability to work autonomously with distributed teams.

Preferred Qualifications

• Experience with enterprise customers and complex software implementations.
• Background in AgTech, GIS, agricultural data platforms, or software serving agribusiness.
• Familiarity with U.S. Midwest agriculture and its stakeholders.
• Experience in startup or growth-stage technology companies.

What Success Looks Like

Customers successfully adopt the platform, achieve their goals, and maintain strong engagement. You become a trusted specialist through technical expertise, practical guidance, and consistent follow-through.

Location: U.S. Midwest preferred, particularly Missouri, Illinois, Iowa, Kentucky, or Indiana.