Customer Success Representative (Brilliant Harvest)

AltaML; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote-first role

Flexible work environment

Competitive compensation and benefits

ESOP

Job summary

Brilliant Harvest is seeking a Customer Success Representative to join our growing team, bridging advanced technology and the agricultural sector. You’ll work closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You’ll be tech-savvy and excel at turning software into simple tools for non-technical users, with experience in farm equipment dealerships or agriculture software.

Qualifications

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support.
• Strong communicator with clear, approachable presentation skills.
• Organized and proactive with a track record of helping customers succeed.
• Tech-savvy and capable of translating software into simple tools for non-technical users.

Responsibilities

• Serve as a go-to resource for dealer and farmer users, ensuring they are supported, trained, and seeing value.
• Help users adopt and expand dealerships’ use of our platform to become a core part of operations.
• Create release notes, tutorials, and training content to drive product utilization.
• Deliver product demos and onboarding sessions in person and online.
• Gather field feedback to inform product improvements and capture bugs.
• Collaborate with Product and Sales to ensure retention and growth within key accounts.
• Track usage metrics and build strategies to drive deeper engagement.

Skills

Farm equipment dealership

Agriculture software company

Ag-tech sales/support

Job description

Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience

About the Role

We’re looking for aCustomer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.

You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.

What You’ll Do

• Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
• Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
• Create release notes, video tutorials, and training content to drive product utilization
• Deliver engaging product demos and onboarding sessions in person and online
• Gather feedback from the field to inform product improvements and capturing of bugs
• Collaborate with Product and Sales teams to ensure retention and growth within key accounts
• Track usage metrics and build strategies to drive deeper engagement

Who You Are

• Experience working at afarm equipment dealership , agriculture software company , or in ag‑tech sales/support
• You relate to bothdealers and farmers — and you get the realities of their day‑to‑day
• Strong communicator and natural presenter — clear, confident, and approachable
• Organized and proactive — you follow through and love seeing customers succeed
• You naturally are good at tech and are excited to help non‑tech users get comfortable with it
• Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing

Why Join Us?

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.

• Remote-first role with a flexible work environment.

• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.

• A collaborative culture that values growth, learning, and impact.

• Competitive compensation, ESOP, and benefits.