Customer Success Manager

Orchard; California (MO); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity compensation

Comprehensive Health, Vision, and Dental insurance

Job summary

An innovative ag-tech startup in Missouri is seeking a Customer Success Manager to ensure customers succeed with their AI-farming technology. This hybrid role involves customer training, onboarding, and problem-solving to enhance farm operations. Ideal candidates will have strong customer-centric communication skills, experience in agriculture, and the ability to navigate dynamic environments. With equity compensation and comprehensive health benefits, this position offers a chance to make a significant impact in agriculture while working with a driven team.

Qualifications

• Outstanding, customer-centric communication skills.
• Experience in agriculture and agtech.
• Resilient and innovative problem-solver.
• Exceptional organizational abilities.
• Ability to translate technical concepts.
• Willingness to travel frequently.
• Experience with ERP systems and CRMs.

Responsibilities

• Own customer support, engage daily with customers and solve problems.
• Lead onboarding and implementation, ensuring seamless integration.
• Develop and execute training procedures for customers.
• Build relationships with sales team and field operations.
• Host regular check-ins to ensure customer success.

Skills

Customer-centric communication skills

Understanding of farming operations

Problem-solving

Organizational abilities

Technical translation abilities

Experience with ERP systems

Tools

HubSpot

Salesforce

Job description

Overview

Orchard Robotics is a Series A startup backed by top VCs like Quiet Capital, Shine Capital, and General Catalyst. We’re securing America’s food supply by building the AI farmer that automates our nation’s farms. We’ve raised over $25M in pursuit of our mission to help growers farm more profitably and sustainably than ever before.

At Orchard Robotics, we build AI-powered camera systems that collect the most valuable data for fruit & nut farmers, telling them everything about what is growing on their millions of trees, vines, and plants, across thousands of acres of farmland. Our state-of-the-art AI analyzes billions of fruit across a farm and provides accurate yield estimates, fruit counts, size projections, fruit color & growth rate data, disease detection, inventories, bloom maps, canopy vigor, and more. This data lives in our cloud platform, FruitScope OS, developed to help farmers manage their crops with precision. Farms use our software every day to make critical decisions and run more efficient, profitable operations. Today, our technology is trusted by some of the largest growers in the nation.

The Role

As a Customer Success Manager at Orchard Robotics, you’ll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You’ll ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable and sustainable than ever before.

This is a dynamic role, best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments. We’re looking for someone who loves working with customers, is quick to identify problems, and finds great solutions. You’ll need to be organized and proactive to ensure our customers have a stellar experience as we scale our technology across hundreds of farms. We can’t promise predictable days, but we guarantee excitement, growth, and a real impact on building the future of farming.

About The Role

• As an early employee, you’ll receive equity compensation.
• Hybrid role with time spent working from home and frequent travel to customer farms (primarily CA and WA).
• Comprehensive Health, Vision, and Dental insurance, with 100% of the premium covered.
• We move fast, which may include staying late or working weekends.
• Close-knit and driven team; you’ll report to the Director of Customer Success and work with the CEO and the entire team.
• We’re motivated by the impact we’re making—each new system deployed reduces waste and helps feed more people.
• You’ll take on a pioneering role in the customer success function of a fast-growing startup with real impact on American agriculture.

What You’ll Do

• Own our customer support—engage daily with customers, listen to issues, and solve problems.
• Lead farm onboarding, deployment, and implementation, ensuring seamless integration with new customers.
• Develop and execute customer training procedures so customers can learn our technology easily.
• Build strong relationships with the internal direct-to-farm sales team, service partners, and field operations.
• Host regular check-ins to ensure continued success, proactively identify issues, and provide feedback to engineering.

What Makes You a Good Fit

• Outstanding, customer-centric communication skills.
• Experience in agriculture and agtech with a deep understanding of farming operations.
• Resilient, innovative problem-solver who delivers results under ambiguity or changing conditions.
• Exceptional organizational abilities and the capacity to manage multiple priorities in a fast-paced environment.
• Ability to translate technical concepts from engineering to customers.
• Willingness to travel frequently (up to about one-third of time) to events and customer farms in California and Washington.
• Experience with ERP systems and CRMs (HubSpot, Salesforce).
• Ability to coordinate effectively across stakeholders in large, enterprise organizations.

If you’re looking to help make a positive impact in the world by building the future of farming, come join us!