Fan Experience Specialist - Stadium & Event Guest Services

Inter Miami CF LLC; Miami (FL); On-site; USD 19,286 - 30,307; Part time

Job summary

Inter Miami CF LLC is seeking part-time guest services staff to enhance fan experiences at Miami Freedom Park and Chase Stadium. Roles include Ticket Taker, Usher, Premium Area Host, Gate Host, and Response Team, with shifts based on game events.

Qualified applicants will work evenings and weekends, commit to Inter Miami CF home matches, and pass a background check. Bilingual English/Spanish proficiency is required to join a dynamic team focused on outstanding customer service.

Qualifications

• Minimum high school diploma or equivalent.
• Bilingual proficiency in English and Spanish.
• Positive attitude and strong customer service and interpersonal skills.
• Must be able to work evenings and weekends.
• Must work all Inter Miami CF home matches.

Responsibilities

• Maintain a positive mindset and strong people skills.
• Work well with others and function in a team atmosphere.
• Be customer-focused, proactive, and an empathetic problem solver.
• Resolve guest complaints and conflicts in a timely and effective manner.
• Demonstrate a guest-service-oriented disposition and professional appearance.
• Attention to detail and ability to resolve high-pressure situations.
• Maintain safe and presentable guest-facing areas.
• Exhibit excellent communication and conflict resolution skills.
• Retain knowledge of venue policies and procedures.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma

Job description

Inter Miami CF LLC is seeking part-time guest services staff to enhance fan experiences at Miami Freedom Park and Chase Stadium. Roles include Ticket Taker, Usher, Premium Area Host, Gate Host, and Response Team, with shifts based on game events.

Qualified applicants will work evenings and weekends, commit to Inter Miami CF home matches, and pass a background check. Bilingual English/Spanish proficiency is required to join a dynamic team focused on outstanding customer service.