Fan Experience Coach & Store Leader

Rally House; Madison (WI); On-site; USD 23,000 - 33,000; Full time

Job summary

Rally House in Madison, WI, seeks an Assistant Coach to act as the Assistant Store Manager, supporting store performance and developing the team. You will drive day-to-day operations, train staff, coach performance, and ensure guest-focused experiences in a fast-paced sports retail environment.

The role requires 3+ years in retail with supervisory experience, a flexible schedule, and a passion for sports. This is a full-time position with 40 hours per week, including peak local sports events.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• Availability to work 40 hours per week including days, nights, weekends, and holidays.

Responsibilities

• Partner with Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Execute merchandising directives and seasonal transitions.
• Own service execution and customer experience standards.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Madison, WI, seeks an Assistant Coach to act as the Assistant Store Manager, supporting store performance and developing the team. You will drive day-to-day operations, train staff, coach performance, and ensure guest-focused experiences in a fast-paced sports retail environment.

The role requires 3+ years in retail with supervisory experience, a flexible schedule, and a passion for sports. This is a full-time position with 40 hours per week, including peak local sports events.