Fan Experience & Box Office Associate

University of Minnesota; Saint Paul (MN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Retirement plan options

Job summary

The University of Minnesota Athletics Department seeks a part-time ticket office assistant to help manage accounts and transactions using Paciolan. You will assist single-game purchasers and season ticket holders, answer calls, and provide accurate information in person or by phone.

You will support game day operations, box office tasks, and guest services, helping create smooth and welcoming buying experiences for Gopher fans at home events, including nights and weekends.

Qualifications

• Knowledge of Gopher Athletics and our ticketed sports.
• High School diploma or equivalent.
• Interest in pursuing a career in athletics.
• Proven ability to meet deadlines.
• Innovative and enthusiastic - able to think outside the box.
• Strong interpersonal skills and customer service background.
• Ability to work non-standard hours, including nights and weekends.
• Familiarity with Google products.

Responsibilities

• Utilize Paciolan ticketing software to assist customers in account management and to complete ticket transactions for both single game purchasers and season ticket holders.
• Efficiently answer inbound phone calls pertaining to the University of Minnesota Athletics Department.
• Provide timely and accurate ticketing information to customers through phone and in-person communication.
• Assist sport managers with ticket prep work for all ticketed Gopher Athletic Sports.
• Assist sport managers in the box office for all home ticketed events with walk-up sales and guest services.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Problem solving

Non-standard hours

Google products

Education

High School diploma or equivalent

Tools

Paciolan

Job description

The University of Minnesota Athletics Department seeks a part-time ticket office assistant to help manage accounts and transactions using Paciolan. You will assist single-game purchasers and season ticket holders, answer calls, and provide accurate information in person or by phone.

You will support game day operations, box office tasks, and guest services, helping create smooth and welcoming buying experiences for Gopher fans at home events, including nights and weekends.