Athletic Ticketing Specialist

Butler University; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

Butler University is seeking a part-time Tickets Assistant to support the Athletics Ticket Office with daily operations and event-day execution. Responsibilities include processing walk-up, phone, and online sales, managing box office activities, and ensuring accurate financial reconciliation.

The role requires strong customer service, cash handling, and experience with POS systems; availability includes weekday, evenings, weekends, and holidays in line with athletic schedules.

Qualifications

• Customer service aptitude with professional, customer-centric problem solving.
• Cash handling and basic accounting skills; able to balance cash drawers.
• Comfort with operating POS systems and learning specialized ticketing software.

Responsibilities

• Process walk-up, phone, and online ticket purchases to support revenue goals.
• Utilize ticketing software to issue single-game, season, group, and student tickets.
• Serve as primary contact for patrons, resolving ticketing issues efficiently.

Skills

Customer service

Cash handling

POS systems

Data entry

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Paciolan

Ticketmaster

AXS

Job description

Butler University is seeking a part-time Tickets Assistant to support the Athletics Ticket Office with daily operations and event-day execution. Responsibilities include processing walk-up, phone, and online sales, managing box office activities, and ensuring accurate financial reconciliation.

The role requires strong customer service, cash handling, and experience with POS systems; availability includes weekday, evenings, weekends, and holidays in line with athletic schedules.