Fan Experience Ambassador

ASM Global; Cleveland (OH); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Pro Shop discount

Free event day parking

Free meals

Incentive programs

Future employment opportunities

Job summary

Huntington Bank Field in Cleveland is seeking friendly Guest Services Ambassadors for part-time event roles. You will greet guests, assist with directions, enforce policies, and deliver outstanding customer service at every stadium experience.

Ideal candidates are 18+, can pass background check, comfortable outdoors, and able to work evenings, weekends, and Browns home games. This role offers a starting pay of $16 per hour, with various posts and incentives.

Qualifications

• Excellent interpersonal and communication skills with a guest-first mindset.
• Must be 18 years of age or older.
• Ability to stand, walk and navigate stairs for event duty and tolerate outdoor conditions.

Responsibilities

• Greet guests as they enter Huntington Bank Field.
• Provide exceptional customer service and answer questions.
• Assist guests with directions to seating, restrooms, and concessions.
• Enforce Huntington Bank Field policies and procedures.
• Report incidents to Team Leaders as required.
• Thank guests at departure and ensure a positive exit experience.

Skills

Interpersonal skills

Communication

Professional appearance

Customer service

Job description

Huntington Bank Field in Cleveland is seeking friendly Guest Services Ambassadors for part-time event roles. You will greet guests, assist with directions, enforce policies, and deliver outstanding customer service at every stadium experience.

Ideal candidates are 18+, can pass background check, comfortable outdoors, and able to work evenings, weekends, and Browns home games. This role offers a starting pay of $16 per hour, with various posts and incentives.