Fan Experience Host – Stadium Events

ASM Global; United States; On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Discounts at Browns Pro Shop

Free event day parking

Meal provisions at major events

Job summary

ASM Global is seeking part-time Event Team Members for Huntington Bank Field. The role supports guest services from entry to exit, delivering best-in-class experiences at stadium events.

Positions start at $16 per hour and cover evenings, weekends, holidays, and Browns home games. Duties include greeting guests, guiding to seating, ticket verification, and assisting guests in wheelchairs.

Qualifications

• Excellent interpersonal and communication skills with a guest-first mindset.
• Physically able to stand for extended periods and navigate stairs throughout the venue.
• Must be at least 18 years of age.
• Ability to lift up to 50 lbs and work outdoors in all weather conditions.

Responsibilities

• Greet and welcome guests as they enter Huntington Bank Field.
• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns they may have.
• Understand and enforce all Huntington Bank Field policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Verify tickets and help with wayfinding in and around the venue.
• Escort fans throughout the venue in wheelchairs.
• Work in crowded and tight spaces such as elevators, concourses, seating bowl, etc.
• Be attentive to guests’ needs and know all policies, services, and locations.
• Report all incidents to Team Leaders.
• Thank guests for attending as they leave.

Skills

Interpersonal skills

Communication skills

Professional appearance

Stamina

Lifting up to 50 lbs

Outdoor work

Reliable transportation

Evenings/weekends

Background check

Age 18+

Job description

ASM Global is seeking part-time Event Team Members for Huntington Bank Field. The role supports guest services from entry to exit, delivering best-in-class experiences at stadium events.

Positions start at $16 per hour and cover evenings, weekends, holidays, and Browns home games. Duties include greeting guests, guiding to seating, ticket verification, and assisting guests in wheelchairs.