Fan Experience Retail Associate (Evenings & Weekends)

Fanatics; Cleveland (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Fanatics is seeking a Retail Associate to deliver outstanding fan experiences in our Cleveland-area store. You will greet fans, help with product selections, and process sales using our POS system while maintaining store standards and brand integrity.

The role requires a flexible schedule, reliability, and strong teamwork. Prior retail or hospitality experience is preferred, with a high school diploma or equivalent and an energetic, customer‑facing demeanor.

Qualifications

• At least 18 years old.
• Previous retail, customer service, or hospitality experience preferred.
• Able to work a flexible schedule including evenings, weekends, holidays, home games, and events.
• Reliable attendance and punctuality.
• Strong communication and teamwork skills.
• Able to stand, walk, bend, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand.

Responsibilities

• Greet fans and assist with shopping needs to create a positive experience.
• Process sales transactions using the Fanatics POS system.
• Maintain floor and stockroom standards with attention to detail.
• Collaborate with team to deliver a top‑notch Fanatics experience.
• Support management with additional duties as needed.

Skills

Customer service

Retail experience

Flexible schedule

Teamwork

Communication

Education

High school diploma

Job description

Fanatics is seeking a Retail Associate to deliver outstanding fan experiences in our Cleveland-area store. You will greet fans, help with product selections, and process sales using our POS system while maintaining store standards and brand integrity.

The role requires a flexible schedule, reliability, and strong teamwork. Prior retail or hospitality experience is preferred, with a high school diploma or equivalent and an energetic, customer‑facing demeanor.