Guest Experience Ambassador

Buffalo Bills; Town of Orchard Park (NY); In loco; USD 32.000 - 43.000; Tempo pieno

Descrizione del lavoro

Buffalo Bills in New York State is seeking a Guest Experience Ambassador for Highmark Stadium to create a consistent, positive guest journey. You’ll greet fans, share information on Fan Experience programs, and guide guests with accurate directions and event details throughout the venue.

Role requires friendly, service‑m oriented teamwork, the ability to adapt, and readiness for training. You may work weekends, nights and holidays during games and events, outdoors in all weather conditions.

Competenze

• Must be 18 years of age or older and pass a background check.

Mansioni

• Greet guests and provide a friendly welcome and fond farewell.
• Promote and share information about Fan Experience programs.
• Provide accurate directions to stadium locations using provided resources.
• Share information on security procedures, policies, mobile ticketing and programs.
• Distribute giveaway and promotional items as directed.
• Monitor areas for cleanliness and safety and report issues.
• Resolve guest concerns with Stadium Security and Supervisors.
• Assist guests with lost and found inquiries and claims.
• Assist guests with accessible transportation communication.
• Perform other duties as assigned.

Conoscenze

Friendly demeanor

Team-oriented

Quick learner

Tech literacy

Descrizione del lavoro

The Guest Experience Ambassador position provides guests with a consistent, positive and friendly experience at Highmark Stadium. Ambassadors serve as a welcoming, approachable, and knowledgeable presence throughout the stadium, providing accurate stadium directions and event specific information. As part of the role, Guest Experience Ambassadors provide a safe, clean, comfortable and family friendly experience for guests at Highmark Stadium.

SPECIFIC JOB DUTIES:

• Greet guests upon arrival and provide a friendly welcome and fond farewell.
• Promote and share information about Fan Experience programs offered in the stadium.
• Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
• Provide information regarding security screening procedures, general stadium policies, mobile ticketing, and game day programs and event specific experiences.
• Distribute giveaway and promotional items to guests as directed.
• Monitor assigned areas for cleanliness and safety, reporting necessary items to Event Command.
• Resolve guests concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Assist guests with lost & found item inquiries and claims.
• Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
• Perform all other duties as assigned.

MINIMUM QUALIFICATIONS:

• Friendly, engaging, and service-oriented demeanor.
• Quick learner: ability to adapt to different situations.
• Team-oriented mindset.
• All applicants must be 18 years of age or older and successfully pass a background check.

PREFERRED SKILLS:

• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Laptops & Radios

PHYSICAL REQUIREMENTS:

• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to be outdoors in all weather conditions for 6 hours or more.
• Ability to work effectively in a high-noise environment
• Ability to verbally communicate with fans, staff, and partners.
• Ability to navigate large venue spaces

JOB EXPECTATIONS:

• Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress environment.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights and holidays when required.

COMPENSATION:

This role pays $18.00 an hour

The Buffalo Bills retain the right to change this job description at any time.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.