Fan Experience Ambassador: Stadium Greeter & Guide

Buffalo Bills; Town of Orchard Park (NY); On-site; USD 32,000 - 43,000; Full time

Job summary

Buffalo Bills in New York State is seeking a Guest Experience Ambassador for Highmark Stadium to create a consistent, positive guest journey. You’ll greet fans, share information on Fan Experience programs, and guide guests with accurate directions and event details throughout the venue.

Role requires friendly, service‑m oriented teamwork, the ability to adapt, and readiness for training. You may work weekends, nights and holidays during games and events, outdoors in all weather conditions.

Qualifications

• Must be 18 years of age or older and pass a background check.

Responsibilities

• Greet guests and provide a friendly welcome and fond farewell.
• Promote and share information about Fan Experience programs.
• Provide accurate directions to stadium locations using provided resources.
• Share information on security procedures, policies, mobile ticketing and programs.
• Distribute giveaway and promotional items as directed.
• Monitor areas for cleanliness and safety and report issues.
• Resolve guest concerns with Stadium Security and Supervisors.
• Assist guests with lost and found inquiries and claims.
• Assist guests with accessible transportation communication.
• Perform other duties as assigned.

Skills

Friendly demeanor

Team-oriented

Quick learner

Tech literacy

Job description

Buffalo Bills in New York State is seeking a Guest Experience Ambassador for Highmark Stadium to create a consistent, positive guest journey. You’ll greet fans, share information on Fan Experience programs, and guide guests with accurate directions and event details throughout the venue.

Role requires friendly, service‑m oriented teamwork, the ability to adapt, and readiness for training. You may work weekends, nights and holidays during games and events, outdoors in all weather conditions.