Family Support Navigator: Access & Care Coordination

High Point & Affiliated Organizations; Brockton (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plan

FSA & DSA

Employee Assistance Program

Bonus & Referral Programs

Education days for CEUs

Free meals at select programs

Job summary

High Point & Affiliated Organizations in Brockton, MA seeks a Family Support Navigator to support open access screenings, assist families with CBHC services, and coordinate intake and discharge planning. The role requires experience in mental health/substance use and strong communication with caregivers.

This full-time position offers a flexible schedule, mainly Monday–Friday, with some weekend hours, plus benefits and opportunities for professional development.

Qualifications

• Preference for someone with lived experience as a caregiver and 1 year experience navigating the system.
• Bachelor’s Degree level degree in Psychology or related human services field (preferred), or equivalent experience.
• 2 years of experience in behavioral health and/or inpatient psychiatric setting.
• Bi-lingual/Multi-lingual applicants are strongly encouraged to apply.
• Excellent interpersonal and communication skills while able maintaining professional boundaries.
• Maintain mental alertness and attention to high detail.
• Maintain a neat and professional appearance and provide excellent customer service as needed.
• Follow established security protocols while using initiative and good judgement without bias.

Responsibilities

• Help to support an open access model for screening and assessments for mental health, substance use, and co-occurring treatment services within the CBHC service model.
• Provide initial screenings and assist patients and families with accessing CBHC services.
• Assist patient with intake paperwork and ensure proper release and consent forms are complete.
• Participates in patient outreach and engagement to support access to treatment.
• Coordinates patient transportation services, as needed.
• Provide care coordination and discharge planning activities to support transitions of care.
• Maintain and document collateral contacts with other providers as needed, including, but not limited to primary care physicians, probation, parole, DCF, family members, natural supports, etc.
• Coordinate with local Emergency Services Provider for concerns related to imminent psychiatric risk and hospitalization, referral support for CBHC core services, and follow-up.
• Engage in community outreach activities as needed.
• Must have experience as a caregiver or parent of a youth with social-emotional needs.
• Educates caregivers on how to access community resources and navigate child-serving systems.
• Works directly with caregivers to provide support, education and guidance.
• Perform other duties as assigned; including providing security support for the program to monitor patient and staff safety as part of their duties

Skills

Bilingual/Multi-lingual

Interpersonal communication

Attention to detail

Customer service

Professional appearance

Security protocols

Teamwork

Education

Bachelor’s degree in psychology or related field

Equivalent experience

Tools

Computer skills

EMR systems

Job description

High Point & Affiliated Organizations in Brockton, MA seeks a Family Support Navigator to support open access screenings, assist families with CBHC services, and coordinate intake and discharge planning. The role requires experience in mental health/substance use and strong communication with caregivers.

This full-time position offers a flexible schedule, mainly Monday–Friday, with some weekend hours, plus benefits and opportunities for professional development.