Family Support Navigator

High Point & Affiliated Organizations; Brockton (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plan

FSA & DSA

Employee Assistance Program

Bonus & Referral Programs

Education days for CEUs

Free meals at select programs

Job summary

High Point & Affiliated Organizations in Brockton, MA seeks a Family Support Navigator to support open access screenings, assist families with CBHC services, and coordinate intake and discharge planning. The role requires experience in mental health/substance use and strong communication with caregivers.

This full-time position offers a flexible schedule, mainly Monday–Friday, with some weekend hours, plus benefits and opportunities for professional development.

Qualifications

• Preference for someone with lived experience as a caregiver and 1 year experience navigating the system.
• Bachelor’s Degree level degree in Psychology or related human services field (preferred), or equivalent experience.
• 2 years of experience in behavioral health and/or inpatient psychiatric setting.
• Bi-lingual/Multi-lingual applicants are strongly encouraged to apply.
• Excellent interpersonal and communication skills while able maintaining professional boundaries.
• Maintain mental alertness and attention to high detail.
• Maintain a neat and professional appearance and provide excellent customer service as needed.
• Follow established security protocols while using initiative and good judgement without bias.

Responsibilities

• Help to support an open access model for screening and assessments for mental health, substance use, and co-occurring treatment services within the CBHC service model.
• Provide initial screenings and assist patients and families with accessing CBHC services.
• Assist patient with intake paperwork and ensure proper release and consent forms are complete.
• Participates in patient outreach and engagement to support access to treatment.
• Coordinates patient transportation services, as needed.
• Provide care coordination and discharge planning activities to support transitions of care.
• Maintain and document collateral contacts with other providers as needed, including, but not limited to primary care physicians, probation, parole, DCF, family members, natural supports, etc.
• Coordinate with local Emergency Services Provider for concerns related to imminent psychiatric risk and hospitalization, referral support for CBHC core services, and follow-up.
• Engage in community outreach activities as needed.
• Must have experience as a caregiver or parent of a youth with social-emotional needs.
• Educates caregivers on how to access community resources and navigate child-serving systems.
• Works directly with caregivers to provide support, education and guidance.
• Perform other duties as assigned; including providing security support for the program to monitor patient and staff safety as part of their duties

Skills

Bilingual/Multi-lingual

Interpersonal communication

Attention to detail

Customer service

Professional appearance

Security protocols

Teamwork

Education

Bachelor’s degree in psychology or related field

Equivalent experience

Tools

Computer skills

EMR systems

Job description

Program/Location: Youth Point / Brockton
Education/Licensure: High School Diploma/GED; Associate's degree in human services preferred
Pay Rate: $22-$27/hour
Status: Full Time
Shifts: Flexible Schedule, Mostly Monday-Friday; occasional weekend hours required

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeast Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

• Medical, Dental, and Vision Insurance
• Long & short-term disability
• Retirement Plan
• FSA & DSA
• Employee Assistance Program
• Bonus & Referral Programs
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

Family Support Navigator Qualifications

• Preference of someone withlivedexperienceas a caregiver and 1 yearexperiencewith navigating the system
• Bachelor’s Degree level degree in Psychology or a related human services field (preferred), or equivalent experience
• 2 years of experience in behavioral health and/or inpatient psychiatric setting
• Bi-lingual/Multi-lingual applicants are strongly encouraged to apply
• Excellent interpersonal and communication skills while able maintaining professional boundaries
• Maintain mental alertness and attention to high detail
• Maintain a neat and professional appearance and provide excellent customer service as needed
• Follow established security protocols while using initiative and good judgement without bias

Family Support Navigator Duties & Responsibilities

• Help to support an open access model for screening and assessments for mental health, substance use, and co-occurring treatment services within the CBHC service model
• Provide initial screenings and assist patients and families with accessing CBHC services
• Assist patient with intake paperwork and ensure proper release and consent forms are complete
• Participates in patient outreach and engagement to support access to treatment
• Coordinates patient transportation services, as needed
• Provide care coordination and discharge planning activities to support transitions of care
• Maintain and document collateral contacts with other providers as needed, including, but not limited to primary care physicians, probation, parole, DCF, family members, natural supports, etc.
• Coordinate with local Emergency Services Provider for concerns related to imminent psychiatric risk and hospitalization, referral support for CBHC core services, and follow-up
• Engage in community outreach activities as needed
• Must have experience as a caregiver or parent of a youth with social-emotional needs.
• Educates caregivers on how to access community resources and navigate child-serving systems.
• Works directly with caregivers to provide support, education and guidance.
• Perform other duties as assigned; including providing security support for the program to monitor patient and staff safety as part of their duties

Family Support Navigator Requirements

• Must present as courteous and professional at all times
• Experience working in the mental health/substance use field
• Demonstrated flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Must have the ability to work with others in cooperative and collaborative manner
• TB screening
• Certification in the HPTC approved de-escalation program
• Strong and effective verbal, written and organizational skills
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPTC`s electronic medical records
• Ability to provide leadership and program development within an outpatient site
• Knowledge of major clinical therapeutic models and behavioral health best practice
• Strong organizational, verbal and written communication skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.