Family Support Navigator: Help Families Thrive

Bay Cove Human Services; Massachusetts; On-site; USD 25,000 - 36,000; Full time

Job summary

Bay Cove Human Services is seeking a Family Support Navigator to provide case management and coordination for families, ensuring access to services and resources within the Greater Boston area. The role emphasizes compassionate, dignified family engagement and coordination with DDS and health care partners.

The position is non-exempt and requires travel to client homes and community sites. Strong communication in English and Spanish (Cape Verde and Portuguese preferred) and a valid driver's

Qualifications

• BA/BS in social work or related field.
• Five years experience in Human Services or related field preferred.
• Valid driver's license required.
• Use of personal vehicle for client visits.
• Bilingual in English and Spanish; Cape Verde and Portuguese preferred.

Responsibilities

• Responds to inquiries at the Family Support Center as a first responder.
• Provides case management to families through the Family Support Center including assessments, short term and extended navigation services, financial allocation support and resource assistance.
• Assists families in the development and implementation of Family Support Plans.
• Provides training to family members utilizing intervention strategies in home/community.
• Facilitates support groups for families through the Family Support Center.
• Recruits and trains staff for home based services.
• Oversees home based services through supervision and case management of DDS cases.
• Serves as liaison between family, in home worker and DDS.
• Provides assistance in locating community resources and referrals as appropriate.
• Acts as liaison with other service providers such as special education programs, health care providers.
• Maintains documentation according to program and funding requirements.
• Attends internal and external meetings as needed.
• Other duties as assigned by supervisor.

Skills

Driver's license

Personal vehicle

Bilingual EN/ES

Portuguese pref

Education

BA/BS in social work or related field

Job description

Bay Cove Human Services is seeking a Family Support Navigator to provide case management and coordination for families, ensuring access to services and resources within the Greater Boston area. The role emphasizes compassionate, dignified family engagement and coordination with DDS and health care partners.

The position is non-exempt and requires travel to client homes and community sites. Strong communication in English and Spanish (Cape Verde and Portuguese preferred) and a valid driver's