Family Support Advocate for Housing Stability

Women In Need (Win); New York (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Housing assistance

Counseling services

Job summary

Women In Need (Win) seeks compassionate Family Support Specialists to assist families in Transitional Housing. You will advocate for stability and permanent housing, building trust and guiding clients through services.

Bilingual English/Spanish is preferred, with a focus on safety, documentation, and client empowerment. Responsibilities include assessments, referrals, and coordination with Social Services to help families achieve housing stability and self-sufficiency in a fast-paced team

Qualifications

• High School Diploma, GED, or equivalent.
• Experience in social services or supportive housing.
• Bilingual English/Spanish preferred.
• Strong interpersonal and documentation skills.

Responsibilities

• Conduct initial assessments of families within required timeframes and assist with service planning.
• Build positive relationships with families and provide ongoing support during shelter stay.
• Coordinate referrals to appropriate resources with Social Services staff.
• Apply Trauma-Informed Care and Motivational Interviewing to support engagement and goals.
• Conduct wellness checks and address client concerns.
• Escort clients to appointments, housing interviews, and community services.
• Support family participation in programs to strengthen housing stability and self-sufficiency.
• Maintain accurate client records and program data per agency rules.
• Perform nightly roster verification, bed checks, and client accountability tasks.
• Assist with unit inspections and collaborate with security and staff to maintain safety.
• Participate in team meetings, trainings, and professional development.

Education

High School or better

Job description

Women In Need (Win) seeks compassionate Family Support Specialists to assist families in Transitional Housing. You will advocate for stability and permanent housing, building trust and guiding clients through services.

Bilingual English/Spanish is preferred, with a focus on safety, documentation, and client empowerment. Responsibilities include assessments, referrals, and coordination with Social Services to help families achieve housing stability and self-sufficiency in a fast-paced team