Family Store Assistant Manager

The Salvation Army USA Central Territory; Houghton Lake Heights (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Family Store Assistant Manager to support store operations, supervise clerks, and stand in for the store manager when needed. The role emphasizes customer service, adherence to policies, and daily cash handling.

Qualified candidates will have a high school diploma or equivalent, with 2 years of retail experience. Proficiency with Microsoft Office 365, TEAMS, SharePoint, and POS systems is required.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2 years experience in retail sales requested or equivalent experience.

Responsibilities

• Supervise clerks to ensure compliance with directives and guidelines.
• Assist with training for new staff.
• Ensure daily cash receipts are banked and reported to the appropriate personnel.
• Attend monthly staff meetings and update team on policies and directives.
• Contribute to customer development and retention plans to deliver excellent customer experience.
• Report safety hazards and protect personnel and property.
• Report any detrimental behavior to the Manager.
• Perform other duties as assigned.

Skills

Microsoft Office 365

Teams

SharePoint

POS System

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft TEAMS

SharePoint

Point of Sale System

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary

The Family Store Assistant Manager supports the store manager with the planning, administering, monitoring, and evaluation of the day-to-day operations ensuring compliance with established policies and procedures. This position works alongside store associates to assist customers and serves as the manager in the absence of the store manager.

Essential Responsibilities

• Assist in the supervision of clerks in performance of duties to ensure compliance with directives and guidelines.
• Assist with the training for new
• Assist with ensuring cash receipts are banked at end of business day and information is sent to appropriate personnel as required.
• Attend monthly staff meetings for managers and keep personnel informed of new policies and directives.
• Assist with leadership of customer development and retention plans to ensure an excellent customer experience
• Report safety hazards. Responsible for the protection of personnel, property, and
• Report to Manager any detrimental behavior by
• Perform other duties as assigned

Education/Experience

• High school graduate or equivalent (required), Associates degree (preferred), or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 years experience in retail sales

Skills, Knowledge & Abilities

Computer Skills

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Proficient in operating Point of Sales System

Certificates and Licenses

• Must have and maintain a current valid chauffer's license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed