Family Store Assistant Manager

The Salvation Army USA Central Territory; Houghton Lake (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Family Store Assistant Manager to support the store manager in planning, administering, and evaluating day-to-day operations. This role acts as manager in the manager’s absence and helps supervise clerks to ensure policy compliance and excellent customer service.

The position requires a high school diploma and at least 2 years of retail sales experience, with proficiency in Microsoft Office 365 and POS systems.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 2 years experience in retail sales.

Responsibilities

• Assist in supervision of clerks to ensure compliance with directives and guidelines.
• Assist with training for new staff.
• Assist with ensuring cash receipts are banked at end of business day and reported to appropriate personnel.
• Attend monthly staff meetings for managers and convey updates on policies.
• Assist with leadership of customer development and retention plans to ensure an excellent customer experience.
• Report safety hazards and protect personnel and property.
• Report to Manager any detrimental behavior by staff.
• Perform other duties as assigned.

Skills

Microsoft Office 365

POS System

TEAMS

SharePoint

Education

High school diploma

Associate degree (preferred)

Tools

TEAMS

SharePoint

POS System

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: The Family Store Assistant Manager supports the store manager with the planning, administering, monitoring, and evaluation of the day-to-day operations ensuring compliance with established policies and procedures. This position works alongside store associates to assist customers and serves as the manager in the absence of the store manager.

Essential Responsibilities

• Assist in the supervision of clerks in performance of duties to ensure compliance with directives and guidelines.
• Assist with the training for new
• Assist with ensuring cash receipts are banked at end of business day and information is sent to appropriate personnel as required.
• Attend monthly staff meetings for managers and keep personnel informed of new policies and directives.
• Assist with leadership of customer development and retention plans to ensure an excellent customer experience
• Report safety hazards. Responsible for the protection of personnel, property, and
• Report to Manager any detrimental behavior by
• Perform other duties as assigned

Education/Experience

• High school graduate or equivalent (required), Associates degree (preferred), or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 years experience in retail sales

Skills, Knowledge & Abilities

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Proficient in operating Point of Sales System

Certificates And Licenses

• Must have and maintain a current valid chauffer’s license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed