Family Store Assistant Manager

The Salvation Army North & Central Illinois Division; Houghton Lake (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army North & Central Illinois Division in Michigan seeks a Family Store Assistant Manager to support store operations and customer service at the Family Store. You will work with store associates, assist with training, handle cash daily, and ensure adherence to policies.

In the absence of the store manager, you will serve as the manager and drive customer development strategies. Ideal candidates have a high school diploma, at least 2 years in retail, and proficiency with Microsoft

Qualifications

• High school diploma or equivalent required; associate degree preferred or equivalent experience.
• Minimum 2 years of experience in retail sales.

Responsibilities

• Supervise clerks to ensure compliance with directives.
• Assist training of new staff.
• Bank daily cash receipts and forward reports to appropriate personnel.
• Attend monthly managers' meetings and relay new policies.
• Lead customer development and retention plans for excellent service.
• Identify and report safety hazards; protect personnel and property.
• Escalate any detrimental behavior to the Manager.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Cash handling

Retail operations

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office 365

TEAMS

SharePoint

Point of Sale system

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary: The Family Store Assistant Manager supports the store manager with the planning, administering, monitoring, and evaluation of the day-to-day operations ensuring compliance with established policies and procedures. This position works alongside store associates to assist customers and serves as the manager in the absence of the store manager.

Essential Responsibilities

• Assist in the supervision of clerks in performance of duties to ensure compliance with directives and guidelines.
• Assist with the training for new
• Assist with ensuring cash receipts are banked at end of business day and information is sent to appropriate personnel as required.
• Attend monthly staff meetings for managers and keep personnel informed of new policies and directives.
• Assist with leadership of customer development and retention plans to ensure an excellent customer experience
• Report safety hazards. Responsible for the protection of personnel, property, and
• Report to Manager any detrimental behavior by
• Perform other duties as assigned

Education/Experience

• High school graduate or equivalent (required), Associates degree (preferred), or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• 2 years experience in retail sales

Skills, Knowledge & Abilities

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Proficient in operating Point of Sales System

Certificates And Licenses

• Must have and maintain a current valid chauffer’s license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed