Family Special Education Navigator

The Shefa School; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

The Shefa School, located in Manhattan, seeks a highly organized Family Special Education Process Coordinator to guide families through IEP/IESP, reimbursement, and payment plans. You will coordinate with Admissions, Business Office, and outside law firms to keep timelines and documents on track.

You will manage multiple cases across NY/NJ, ensure compliance with procedures, and support families with complex eligibility requirements while collaborating with academic and operations teams.

Qualifications

• Exceptional organization, follow-through, judgment and attention to detail.
• Warm, clear, persistent and patient communication with families and external partners.
• Ability to manage many active cases, deadlines and stakeholders at once.
• Knowledge of special education, IEPs, neuropsychological evaluations, and family-facing school processes.

Responsibilities

• Guide new and current families through IEP/IESP, reimbursement, transportation, and related process requirements.
• Partner with Admissions to identify families who may need early support and help them begin the process on an appropriate timeline.
• Maintain clear case-tracking systems across New York and New Jersey families, including status, deadlines, document requests, settlement requirements, and next steps.
• Serve as the primary school liaison with outside law firms.
• Follow up with families and attorneys on outstanding items, including retainers, visits, evaluations, IEP-related steps, transportation, and documentation.
• Coordinate document requests with the Business Office, academic teams, Psych Team, Main Office, and Admissions.
• Explain and guide families through the extended payment plan process, in collaboration with the Business Office.
• Own and track nonstandard document requests and ensure required school materials are delivered in a timely manner.
• Help identify risks early, elevate issues to the appropriate school leaders, and reduce last-minute barriers to reimbursement.
• Update electronic tracking and participate in regular cross-departmental meetings to coordinate process and support families efficiently

Skills

Organization

Follow-through

Judgment

Attention to detail

Communication

Case management

Cross-functional collaboration

Legal/compliance awareness

Advising families

Digital literacy

Tools

Spreadsheets

AI

Job description

The Shefa School, located in Manhattan, seeks a highly organized Family Special Education Process Coordinator to guide families through IEP/IESP, reimbursement, and payment plans. You will coordinate with Admissions, Business Office, and outside law firms to keep timelines and documents on track.

You will manage multiple cases across NY/NJ, ensure compliance with procedures, and support families with complex eligibility requirements while collaborating with academic and operations teams.