Family Shelter Support Specialist – Care & Safety

Volunteers-of-Americ; Mather (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Sick leave

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Job summary

VOA Northern California & Northern Nevada is seeking a full-time Support Staff for the Family Program at the Mather Community Campus. The role supports residents with daily needs, safety, and program compliance during swing and overnight shifts.

You will work as part of a compassionate team, perform clerical duties, coordinate meals, and help residents toward self-sufficiency while maintaining a respectful, non-judgmental approach.

Qualifications

• Demonstrated ability to communicate and comprehend oral and written instructions
• Experience working with diverse populations including homelessness and people with disabilities
• CPR/First Aid certification required within 90 days of employment

Responsibilities

• Explain program rules and residents' observance of rules
• Coordinate meal preparation/service, bed assignments, showers, laundry, and daily routines
• Provide awake shift coverage and conduct hourly safety and security checks
• De-escalate crises and provide emergency assistance as needed
• Maintain daily reports and records for statistical information
• Perform housekeeping and other maintenance tasks and keep areas clean and sanitary
• Communicate with residents and other staff regularly
• Assist in training and development of new staff

Skills

Teamwork

Oral and written communication

Assist others

Organizational skills

Computer skills

Analytical thinking

Job description

VOA Northern California & Northern Nevada is seeking a full-time Support Staff for the Family Program at the Mather Community Campus. The role supports residents with daily needs, safety, and program compliance during swing and overnight shifts.

You will work as part of a compassionate team, perform clerical duties, coordinate meals, and help residents toward self-sufficiency while maintaining a respectful, non-judgmental approach.