Family Services Specialist: Front Desk & Eligibility

Early Learning Coalition of Palm Beach County; Florida; On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Tuition reimbursement

Employee Assistance Program

Job summary

The Early Learning Coalition of Palm Beach County, Inc. is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services.

The role focuses on welcoming families, guiding them through enrollment, eligibility, and services, and maintaining accurate records. Responsibilities include greeting customers, managing lobby flow, answering questions, and delivering CCR&R support.

Qualifications

• Bachelor's degree required.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with CRMs and cloud-based systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet and welcome customers in a friendly, professional manner.
• Monitor lobby traffic and assist with customer flow to minimize wait times.
• Respond to inquiries and provide information regarding services and processes.
• Provide CCR&R services and screen applicants for financial assistance.
• Advise on eligibility for School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families and assist with enrollment, transfers, and terminations.
• Maintain family information in the Enhanced Field System (EFS).
• Support families with child developmental screenings and timely childcare status notifications.

Skills

Customer service

Communication

MS Office

CRM software

Bilingual Spanish

Education

Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field

Tools

CRMs

Cloud-based systems

Job description

The Early Learning Coalition of Palm Beach County, Inc. is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services.

The role focuses on welcoming families, guiding them through enrollment, eligibility, and services, and maintaining accurate records. Responsibilities include greeting customers, managing lobby flow, answering questions, and delivering CCR&R support.