Family Services Specialist - Front Desk

Early Learning Coalition of Palm Beach County; Florida; On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Tuition reimbursement

Employee Assistance Program

Job summary

The Early Learning Coalition of Palm Beach County, Inc. is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services.

The role focuses on welcoming families, guiding them through enrollment, eligibility, and services, and maintaining accurate records. Responsibilities include greeting customers, managing lobby flow, answering questions, and delivering CCR&R support.

Qualifications

• Bachelor's degree required.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with CRMs and cloud-based systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet and welcome customers in a friendly, professional manner.
• Monitor lobby traffic and assist with customer flow to minimize wait times.
• Respond to inquiries and provide information regarding services and processes.
• Provide CCR&R services and screen applicants for financial assistance.
• Advise on eligibility for School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families and assist with enrollment, transfers, and terminations.
• Maintain family information in the Enhanced Field System (EFS).
• Support families with child developmental screenings and timely childcare status notifications.

Skills

Customer service

Communication

MS Office

CRM software

Bilingual Spanish

Education

Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field

Tools

CRMs

Cloud-based systems

Job description

Location:Palm Springs, FL

Schedule: Full-Time, Monday-Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $23.39per hour commensurate with experience

The Early Learning Coalition of Palm Beach County is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.

What You'll Do

• Greet and welcome customers in a friendly, professional manner, creating a positive first impression.
• Monitor lobby traffic and wait times and assist with customer flow to minimize wait times and ensure a seamless experience.
• Respond to customer inquiries and provide information and guidance regarding services and processes.
• Provide Child Care Resource & Referral (CCR&R) services.
• Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Support families with child developmental screenings and provide timely notifications about childcare status.

What We're Looking For

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.
• Bilingual Spanish, preferred

Why You'll Love Working Here

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission-driven team environment
• Competitive pay, benefits and opportunities for growth.
• Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.

Benefits Include

• Comprehensive health, dental, and vision insurance
• Generous Paid time off and holidays
• Retirement plan with employer contribution
• Tuition Reimbursement
• Employee Assistance Program