Director of Family Services & Customer Experience

Early Learning Coalition of Palm Beach County; Florida; On-site; USD 79,000 - 97,000; Full time

Job summary

The Early Learning Coalition of Palm Beach County, Inc. is seeking a Family Services Director - Customer Experience to lead the customer service initiatives across CCR&R, call center, outreach, and partnerships.

This role focuses on building a positive customer relationship and ensuring high-quality services for families and providers in the county. You will guide strategy, manage a team, and collaborate with community partners to fulfill the coalition’s mission of accessible, high-quality early

Qualifications

• Bachelor's degree in Education or related field is required; Master's preferred.
• Seven years of professional, supervisory, or project management experience.
• Three years direct hands-on supervisory experience.

Responsibilities

• Supports management in day-to-day operations of the CCR&R program and related community engagement programs.
• Develops, guides, and monitors implementation of a comprehensive customer services strategy.
• Sets a clear customer service mission and leads the management team to improve performance.
• Establishes goals and leads special projects to continuously improve customer service effectiveness.
• Collaborates with managers to share customer feedback and ensure customer requirements are met.
• Ensures CCR&R requirements are consistently followed and customer service is maintained.
• Develops partnerships with community organizations, agencies, and cultural institutions to support the mission.

Skills

Customer service leadership

Strategic partnerships

Program management

Team development

Education

Bachelor's degree in Education/related field

Master's degree preferred

Job description

The Early Learning Coalition of Palm Beach County, Inc. is seeking a Family Services Director - Customer Experience to lead the customer service initiatives across CCR&R, call center, outreach, and partnerships.

This role focuses on building a positive customer relationship and ensuring high-quality services for families and providers in the county. You will guide strategy, manage a team, and collaborate with community partners to fulfill the coalition’s mission of accessible, high-quality early