Director of Family Services & Customer Experience

Early Learning Coalition of Palm Beach County, Inc.; Florida; On-site; USD 79,000 - 97,000; Full time

Job summary

The Early Learning Coalition of Palm Beach County, Inc. is seeking a Family Services Director - Customer Experience to lead our customer service initiatives, including CCR&R, a call center, outreach, and community engagement.

This role requires a Bachelor's degree, 7+ years of related experience with supervisory responsibilities, and a commitment to high-quality early learning services. Location: Palm Beach County, FL; full-time with standard hours and occasional longer hours.

Qualifications

• Bachelor's degree in a relevant field required; Master's degree preferred.
• Seven years of professional, supervisory, and/or project management experience.
• Three years of direct hands-on supervisory experience.

Responsibilities

• Supports management in day-to-day operations of the Customer Resource Center, CCR&R program, Early Intervention and Community Engagement programs.
• Develops, guides, and monitors implementation of a comprehensive strategy for customer services initiatives.
• Sets a clear customer service mission aligned with company objectives and leads the customer service management team.
• Establishes goals and initiates projects to improve customer service effectiveness and the customer experience.
• Collaborates with managers and directors to share customer feedback and ensure requirements are met.
• Ensures optimal customer service following CCR&R requirements.
• Develops partnerships with community organizations, programmatic partners, and agencies to advance the Coalition's work.

Skills

Customer service leadership

Team leadership

Education

Bachelor's degree in Education, Early Childhood Education, Child Development, Health and Human Services or related field

Master's degree preferred

Job description

The Early Learning Coalition of Palm Beach County, Inc. is seeking a Family Services Director - Customer Experience to lead our customer service initiatives, including CCR&R, a call center, outreach, and community engagement.

This role requires a Bachelor's degree, 7+ years of related experience with supervisory responsibilities, and a commitment to high-quality early learning services. Location: Palm Beach County, FL; full-time with standard hours and occasional longer hours.