Family Services & Operations Associate

Northstar-Memorial-Group; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

NorthStar Memorial Group in Spring Hill, TN is seeking a Staff Associate to support families from initial meeting through final arrangements. You will work closely with funeral directors to coordinate services on-site and ensure a respectful, empathetic experience.

The role emphasizes helping families, preparing the memorial area, managing flowers and memorabilia, and answer inquiries by phone or in person. Ideal candidates have customer service experience and a respectful demeanor.

Qualifications

• 1 year of customer service experience preferred.
• Ability to handle difficult situations with empathy and professionalism.
• Funeral industry experience is preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person

Skills

Customer service

Handling difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group in Spring Hill, TN is seeking a Staff Associate to support families from initial meeting through final arrangements. You will work closely with funeral directors to coordinate services on-site and ensure a respectful, empathetic experience.

The role emphasizes helping families, preparing the memorial area, managing flowers and memorabilia, and answer inquiries by phone or in person. Ideal candidates have customer service experience and a respectful demeanor.