Funeral Service Assistant (part-time)

Service Corporation International; Mayfield Heights (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Service Corporation International in Mayfield Heights, OH is seeking a Funeral Services Assistant to provide clerical and guest services support for funeral operations.

You will greet families, assist with services, prepare floral and personal items, operate office equipment, and drive for services as needed. Attention to detail and compassion are essential in this role, with a focus on maintaining professionalism.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Proficient with MS Office and databases.

Responsibilities

• Assist with funeral, memorial and other services as requested.
• Greet client families and provide information at the office.
• Prepare service documents and maintain records.
• Operate phones, fax, and office equipment.
• Drive funeral home vehicles for services and family transport.
• Set up floral arrangements, chairs, and personal items for services.

Skills

Customer service

Communication skills

Compassion and empathy

Team player

Willingness to learn

Education

High school diploma or equivalent

Tools

MS Office

Databases

Phone system

Vehicle operation

Job description

Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these itemsPrepares documents related to services, cremations, maintenance, as directed by managementAssists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulationsPerforms office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.Run errands such as for floral delivery, picking up of supplies, documents, etcServes as an usher and may park cars or perform any transportation requirements.Drives Funeral Home vehicles for services and picking up familiesEnsures refreshments are available (where allowed by law)Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.Prepares documents related to services, cremations, maintenance etc.,Greets and receives client families and / or other persons entering the office for information and assistanceAccommodates the needs of the family during a service and/or visitationMay wash and clean funeral home vehicles and other client vehicles as required from time to timeMinimum RequirementsEducationHigh school diploma or equivalentExperiencePrevious customer service and/or sales experience preferredProficient with MS Office suite and databases preferred; ability and willingness to learn requiredCertification/LicensesValid state driver’s license with an acceptable driving record requiredKnowledge, Skills and Abilities:High level of compassion and integrityClear and concise verbal and written communication skillsProfessional behaviors and team playerPostal Code: 44124Category (Portal Searching): OperationsJob Location: US-OH - Mayfield Heights