Family Service & Pre-Need Sales Specialist

Service Corporation International; Orange Park (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Orange Park, FL is seeking a Family Service Counselor to serve families by delivering exemplary personalized service and generating revenue through cemetery and pre-need arrangements. You will build relationships, respond to inquiries, and coordinate with funeral home staff to ensure seamless service.

The role emphasizes lead generation, referrals, community networking, and empathy-driven communication.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 1-2 years of customer service or sales experience preferred.
• Ability to pass internal presentation certification within 30 days.

Responsibilities

• Prospect for new families and inquiries, driving lead generation.
• Develop relationships and present cemetery and pre-need options.
• Respond to inquiries timely with empathy and professionalism.
• Coordinate with funeral directors and staff to ensure seamless service.
• Track activities and follow up on referrals and appointments.

Skills

Customer service

Sales

Communication

Networking

Empathy

Time management

Education

High school diploma or equivalent

Some college coursework

Tools

CRM software

Microsoft Office

Job description

Service Corporation International in Orange Park, FL is seeking a Family Service Counselor to serve families by delivering exemplary personalized service and generating revenue through cemetery and pre-need arrangements. You will build relationships, respond to inquiries, and coordinate with funeral home staff to ensure seamless service.

The role emphasizes lead generation, referrals, community networking, and empathy-driven communication.