Family Service & Pre-Need Sales Counselor

Service Corporation International; Ormond Beach (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Ormond Beach, FL is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need planning, delivering compassionate, personalized service.

The role emphasizes lead generation, referrals, building relationships with families, and teamwork with funeral directors and staff. A high school diploma and 1–2 years of customer service or sales experience are expected; licensing may be required.

Qualifications

• High school diploma or equivalent.
• 1-2 years college or equivalent education.
• 1-2 years of customer service or sales experience preferred.
• Ability to obtain and maintain an insurance license if required by state law.

Responsibilities

• Prospect a minimum of 1-2 hours daily for lead generation.
• Obtain referrals from families served.
• Network and build community relationships.
• Present to families served and referred families.
• Maintain activity levels and data tracking for productivity.
• Respond to inquiries in a timely, respectful manner.
• Build trust-based relationships to earn referrals.
• Explain pre-need benefits and educate families on options.

Skills

Prospecting

Referrals

Networking

Presentations

Customer service

Sales

Education

High school diploma or equivalent

1-2 years college

Tools

CRM software

Microsoft Office

Job description

Service Corporation International in Ormond Beach, FL is seeking a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need planning, delivering compassionate, personalized service.

The role emphasizes lead generation, referrals, building relationships with families, and teamwork with funeral directors and staff. A high school diploma and 1–2 years of customer service or sales experience are expected; licensing may be required.