Family Service & Pre-Need Advisor

Service Corporation International; Town of Florida (NY); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission-based incentives

Job summary

Service Corporation International in the United States is seeking a Family Service Counselor to serve client families, generate revenue for the cemetery, and act as the primary contact for families. The role emphasizes lead generation, relationship building, and teamwork with funeral directors and staff.

Qualifications include a high school diploma (or equivalent) and 1–2 years of customer service or sales experience.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or education and experience.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Prospect for new clients daily and maintain activity logs.
• Build relationships with families; respond respectfully and promptly.
• Present solutions, address inquiries, and follow up on requests.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments with professionalism and attention to detail.
• Aim for referrals by building trust and delivering value.

Skills

Lead generation

Relationship building

Customer service

Sales

Education

High school diploma

Some college

Tools

CRM software

Job description

Service Corporation International in the United States is seeking a Family Service Counselor to serve client families, generate revenue for the cemetery, and act as the primary contact for families. The role emphasizes lead generation, relationship building, and teamwork with funeral directors and staff.

Qualifications include a high school diploma (or equivalent) and 1–2 years of customer service or sales experience.