Family Services Sales Counselor (Pre-Need & Funeral)

Service Corporation International; Spring Hill (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Spring Hill, FL. You will generate leads, build relationships with families, and work with funeral directors to provide compassionate, personalized service.

The role emphasizes prospecting, presenting pre-need options, and maintaining strong community relationships to support revenue growth and family protection through planning.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent education preferred.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Lead generation: prospect for 1-2 hours daily, obtain referrals, network, present to families, track activity.
• Build relationships with families: respond to inquiries, listen, understand needs, provide value, maintain contact, prepare for appointments, resolve requests, seek referrals.
• Teamwork: coordinate with funeral directors and staff to deliver seamless service, review past interactions, share family concerns.

Skills

Customer service

Sales

Communication

Empathy

Driving

Education

High school diploma or equivalent

1-2 years college or equivalent

Job description

Service Corporation International is seeking a Family Service Counselor in Spring Hill, FL. You will generate leads, build relationships with families, and work with funeral directors to provide compassionate, personalized service.

The role emphasizes prospecting, presenting pre-need options, and maintaining strong community relationships to support revenue growth and family protection through planning.