Family Service Counselor - Pre-Need & Client Relations

Service Corporation International; Ocala (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Ocala, FL is seeking a Family Service Counselor responsible for generating leads, assisting families with cemetery and pre-need arrangements, and delivering personalized service. You will be the primary contact for families and play a key role in revenue generation while upholding the company’s compassionate standards.

The role requires evening or weekend availability, a high school diploma, and customer service experience; valid driver's license; ability to

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Prospect and generate leads through daily activity and referrals.
• Build trust-based relationships with families and respond to inquiries promptly.
• Collaborate with funeral directors and staff to provide seamless service.

Skills

Customer service

Empathy

Communication

Relationship building

Education

High school diploma

1-2 years college

Job description

Service Corporation International in Ocala, FL is seeking a Family Service Counselor responsible for generating leads, assisting families with cemetery and pre-need arrangements, and delivering personalized service. You will be the primary contact for families and play a key role in revenue generation while upholding the company’s compassionate standards.

The role requires evening or weekend availability, a high school diploma, and customer service experience; valid driver's license; ability to