Family Service Counselor & Pre-Need Specialist

Service Corporation International; Boca Raton (FL); Sur place; USD 50 000 - 100 000; Plein temps

Résumé du poste

Service Corporation International in Boca Raton seeks a Family Service Counselor to assist families with at-need and pre-need cemetery arrangements, delivering personalized service as the primary contact. You will generate leads, obtain referrals, network in the community, present to families, and coordinate with funeral directors to ensure seamless, high-quality service.

The role emphasizes empathy, strong communication, and the ability to work evenings or weekends; compensation includes a base

Qualifications

• Must be able to build trust-based relationships with families.
• Strong communication and presentation skills required.
• Ability to work evenings and weekends as needed.
• Must have valid driver's license.

Responsabilités

• Lead generation: prospect 1-2 hours daily and obtain referrals.
• Explain and present to families served and referred families.
• Network and build community and civic relationships.
• Maintain activity levels to ensure productivity.
• Build relationships with families and respond to inquiries promptly.
• Prepare for appointments and perform tasks with professionalism.
• Collaborate with funeral directors and cemetery staff for seamless service.
• Follow through on customer problems and requests; earn referrals.

Connaissances

Empathy

Customer service

Presentation skills

Communication skills

Formation

High school diploma or equivalent

1-2 years of college

Outils

CRM software

Microsoft Office

Description du poste

Service Corporation International in Boca Raton seeks a Family Service Counselor to assist families with at-need and pre-need cemetery arrangements, delivering personalized service as the primary contact. You will generate leads, obtain referrals, network in the community, present to families, and coordinate with funeral directors to ensure seamless, high-quality service.

The role emphasizes empathy, strong communication, and the ability to work evenings or weekends; compensation includes a base