Family Service Counselor: Pre-Need & Support

Service Corporation International; Palm Bay (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor in Palm Bay, FL to assist families with at-need cemetery arrangements and pre-need plans. You will provide personalized service, generate revenue, and act as the primary contact for families in a compassionate, professional manner.

Responsibilities include lead generation, presenting to families, building relationships, and following up to ensure satisfaction, while coordinating with funeral directors and staff to ensure

Qualifications

• Education: High school diploma or equivalent; 1-2 years of college preferred.
• Experience: 1-2 years in customer service or sales preferred.
• Licenses: valid driver’s license and insurance license if required by state.

Responsibilities

• Lead generation: prospect a minimum of 1-2 hours daily.
• Obtain referrals from families served.
• Explain and present to families.
• Maintain and track activity levels for productivity.
• Build relationships with families.
• Respond to client inquiries promptly and professionally.
• Listen to families; communicate with empathy and concern.
• Understand family needs and offer value-driven solutions.
• Stay in touch to ensure satisfaction.
• Prepare for appointments with professionalism and attention to detail.
• Follow through on customer problems and requests.
• Build trust to gain referrals for future protection.

Skills

Customer service

Sales

Empathy

Communication

Driving

Computers / Software basics

Education

High school diploma or equivalent

1-2 years of college

Job description

Service Corporation International is seeking a Family Service Counselor in Palm Bay, FL to assist families with at-need cemetery arrangements and pre-need plans. You will provide personalized service, generate revenue, and act as the primary contact for families in a compassionate, professional manner.

Responsibilities include lead generation, presenting to families, building relationships, and following up to ensure satisfaction, while coordinating with funeral directors and staff to ensure