Family Service Counselor - Pre-Need & Care Advocate

S.E. Combined Services of Florida; Gotha (FL); Sur place; USD 50 000 - 100 000; Plein temps

Résumé du poste

S.E. Combined Services of Florida in Gotha, FL seeks a Family Service Counselor to help families with funeral and pre-need arrangements, delivering personalized service and supporting revenue goals.

The role emphasizes lead generation, relationship-building, and teamwork with funeral directors and staff to ensure compassionate, professional service. Strong communication and sales skills are preferred. Compensation ranges from $50,000 to $100,000 annually with a guaranteed hourly base.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent.
• 1-2 years customer service or sales experience preferred.
• Must pass internal certification within 30 days of hire.
• Ability to work evenings and/or weekends, and drive frequently.
• Ability to obtain and maintain an insurance license if required.

Responsabilités

• Lead generation with daily prospecting and referrals.
• Build trust-based relationships with families.
• Provide empathetic, responsive service and follow ups.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and manage customer problems promptly.
• Educate families on pre-planning benefits to gain referrals.

Connaissances

Customer service

Sales experience

Evenings/weekends availability

Formation

High school diploma or equivalent

1-2 years college or equivalent

Outils

Insurance license

Driver's license

Description du poste

S.E. Combined Services of Florida in Gotha, FL seeks a Family Service Counselor to help families with funeral and pre-need arrangements, delivering personalized service and supporting revenue goals.

The role emphasizes lead generation, relationship-building, and teamwork with funeral directors and staff to ensure compassionate, professional service. Strong communication and sales skills are preferred. Compensation ranges from $50,000 to $100,000 annually with a guaranteed hourly base.