Compassionate Family Service Sales Counselor

Service Corporation International; Hyattsville (MD); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Hyattsville, MD is seeking a Family Service Counselor to serve families with compassionate, personalized service while driving revenue through pre-need and at-need cemetery arrangements. You will build lasting relationships, present options, and collaborate with funeral directors and staff.

The role requires high school completion with 1–2 years of college, customer service or sales experience, and the ability to work evenings/weekends.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of college or equivalent preferred.
• 1–2 years of customer service or sales experience preferred.

Responsibilities

• Prospect for new families and referrals daily.
• Explain services to families and present pre-need options.
• Maintain activity levels and track productivity.
• Build trust-based relationships with families to earn referrals.
• Coordinate with funeral directors and staff to ensure seamless service.

Skills

Customer service

Sales experience

Empathy & communication

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

Computers

CRM software

Job description

Service Corporation International in Hyattsville, MD is seeking a Family Service Counselor to serve families with compassionate, personalized service while driving revenue through pre-need and at-need cemetery arrangements. You will build lasting relationships, present options, and collaborate with funeral directors and staff.

The role requires high school completion with 1–2 years of college, customer service or sales experience, and the ability to work evenings/weekends.