Family Service Counselor - Pre-Need Sales Expert

Sci Corp; Sterling (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Sci Corp in Sterling, VA is seeking a Family Service Counselor to assist families with cemetery and pre-need arrangements, delivering personalized service and contributing to revenue growth.

You will lead generation activities, build relationships with families, and collaborate with funeral directors and staff to provide seamless care. The role requires evening/weekend availability, a valid driver’s license, and the ability to educate families about pre-planning benefits.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or education and experience.
• 1-2 years of customer service or sales experience preferred.
• Driver's license with acceptable driving record.
• Insurance license if required by state law.
• Ability to work evenings and weekends.
• Ability to drive frequently.
• Knowledge of computers and some software.
• Customer service skills.

Responsibilities

• Prospect daily for 1–2 hours and obtain referrals from families served.
• Respond to client inquiries politely, with empathy and professionalism.
• Build trust-based relationships and educate families on pre-planning benefits.
• Collaborate with funeral directors and staff to provide seamless service.

Skills

Prospecting

Networking

Communication

Sales experience

Referral generation

Empathy

Time management

Education

High school diploma

Some college

Job description

Sci Corp in Sterling, VA is seeking a Family Service Counselor to assist families with cemetery and pre-need arrangements, delivering personalized service and contributing to revenue growth.

You will lead generation activities, build relationships with families, and collaborate with funeral directors and staff to provide seamless care. The role requires evening/weekend availability, a valid driver’s license, and the ability to educate families about pre-planning benefits.