Compassionate Family Service Counselor

Service Corporation International; Tumwater (WA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life Insurance

401(k) match

Employee Assistance

Job summary

Service Corporation International seeks a Family Service Counselor to support families during time of need and to sell pre-need arrangements. The role emphasizes empathetic service, lead generation, referrals, and collaboration with funeral directors to provide seamless care.

The position requires strong communication, trust-building with families, and ability to work flexible hours to meet client needs. Compensation combines base pay with commission based on performance, reflecting market norms

Qualifications

• High school diploma or equivalent required; 1-2 years of college preferred.
• Customer service or sales experience is preferred.
• Ability to build relationships and communicate with families empathetically.

Responsibilities

• Generate leads and prospect 1-2 hours daily.
• Obtain referrals from families served and build community ties.
• Present information to families and explain available options.
• Maintain activity records to ensure productivity.
• Develop trust-based relationships to encourage referrals.
• Coordinate with funeral directors and staff to deliver high-quality service.

Skills

Lead generation

Prospecting

Customer service

Sales

Communication

Relationship building

Education

High school diploma or equivalent

1-2 years college

Tools

CRM software

Microsoft Office

Job description

Service Corporation International seeks a Family Service Counselor to support families during time of need and to sell pre-need arrangements. The role emphasizes empathetic service, lead generation, referrals, and collaboration with funeral directors to provide seamless care.

The position requires strong communication, trust-building with families, and ability to work flexible hours to meet client needs. Compensation combines base pay with commission based on performance, reflecting market norms