Family Resource Navigator - Hybrid DC

Community Of Hope Inc.; Washington (District of Columbia); Hybrid; USD 36,000 - 37,000; Full time

Benefits offered by this job

Paid lunch

Vacation time

Sick leave

Paid holidays

Raises up to 5%

Tuition reimbursement

Insurance + 403(b)

Career growth

Equity & well-being

Job summary

Community of Hope Inc. in Washington, DC, is seeking a Family Success Specialist to connect families visiting the Bellevue Family Success Center with vital resources and referrals.

The role supports interdepartmental liaison work and provides front desk coverage as needed, located at Conway Health and Resource Center in Southwest, DC. The position emphasizes building an active resource database, engaging with under-resourced communities, and delivering strong customer service with flexibility

Qualifications

• High School Diploma.
• 3–5 years in social or human services.
• Non-profit or social service experience with under-resourced communities.
• Ability to work in a fast-paced environment.
• Strong interpersonal communication; presentation & facilitation a plus.
• Customer service, organizational skills, attention to detail.
• Independent work style; initiative and innovation.
• Familiarity with MS Office and Excel.

Responsibilities

• Gathers information related to community needs from Bellevue Family Success Center visitors.
• Serves as the primary contact for Bellevue Family Success Center and responds to information and referral requests.
• Maintains an active resource database of community organizations and government agencies.
• Liaises for 25+ individuals or families weekly visiting the Center and facilitates warm transfers to services.
• Provides administrative support to the Community Advisory Committee and the Director of Family Success Centers.
• Assists Director with interdepartmental liaison for partnership information.
• Cover Front Desk at Conway Health and Resource Center – Bellevue Family Success Center as needed.

Skills

Interpersonal communication

Presentation & facilitation

Customer service

Organizational skills

Attention to detail

Independent work / initiative

Travel between COH sites

Education

High School Diploma

Bachelor’s degree preferred

Knowledge of Bellevue community preferred

Tools

Microsoft Office

Excel

Internet

Job description

Community of Hope Inc. in Washington, DC, is seeking a Family Success Specialist to connect families visiting the Bellevue Family Success Center with vital resources and referrals.

The role supports interdepartmental liaison work and provides front desk coverage as needed, located at Conway Health and Resource Center in Southwest, DC. The position emphasizes building an active resource database, engaging with under-resourced communities, and delivering strong customer service with flexibility